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The Intro Film Co. customer privacy notice
Registered name: Good Idea Inc Limited
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07872008861
Email
andy@theintrofilmco.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We use personal information to respond to enquiries, provide requested Free Clarity Audits and continue relevant business conversations with potential clients. This benefits both the individual and The Intro Film Co. because it allows us to provide the information or service they have asked for and assess whether we may be able to work together. We only use the information that is reasonably necessary for this purpose, and people would reasonably expect us to use their contact details when they have contacted us or requested an audit. We do not use this information in ways that would unfairly affect their rights or privacy.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
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Directly from you
How long we keep information
If you contact us or request a Free Clarity Audit but do not become a client, we will normally keep your contact details and correspondence for up to 12 months after our last contact.
If you become a client, we may keep relevant project, contractual and financial records for longer where they are needed for our business, legal or tax obligations. Financial and accounting records may need to be retained for up to six years after the relevant company financial year.
When we no longer have a reason to keep your personal information, we will delete it or securely dispose of it.
Who we share information with
Others we share personal information with
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Relevant regulatory authorities
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Data processors
We use trusted service providers to host and operate our website, process website form submissions and provide other business systems. They process personal information on our behalf and only where necessary to provide those services.
Cookies and website technology
This website uses essential cookies and similar technologies provided by Wix that are necessary for security, stability and the operation of the site.
Videos are hosted by Vimeo using its Do Not Track setting to minimise data collection. Vimeo states that this setting blocks the player from collecting session data and analytics, although essential security cookies may still be used where required.
We do not currently use cookies for advertising or behavioural tracking.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: andy@theintrofilmco.com
Telephone: 07872008861
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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